Booking Procedure

By email: Choose the adventure from the main menu bar or by clicking on the adventure picture. Select the date from the calendar and complete the booking request form with your full details. Don't forget to complete the details of all the group members. Submit the completed form.

By phone: Before calling our main office, make sure you have read all the Terms and Conditions. Required information:

• - Full Name
• - Selected Adventure
• - Adventure Date
• - Group Size (children ages when required)
• - Place of Accommodation
• - Contact Number

Your booking as well as the pick up point/time, will be directly confirmed.

By following one of the above procedures you automatically accept the Terms and Conditions for participating in one of our tours. When booking by email, there is a separate box that you have to "tick" before submitting the form.

Booking Authorization

The person, who contacts us either by email or by phone, should be the one who is authorized by the rest of the group members to represent them. This person has to confirm that all group members are in good health, that they all agree with the Terms and Conditions and that they are aware of the risk taken by participating in one of our adventures.

Payment Policy

Group Participation: We require NO down payment or advanced payment. When you book either by phone or email, we simply understand that trust is mutual.
Private: Your payment must be made 7 days prior to the date of your private adventure.
We trust that unless there are serious reasons for not being able to attend, you will take part in the adventures booked. However, if this happens to be the case, please make sure you will inform us about your cancellation as soon as possible.

Adventure Planning

Our company has planned the adventures in a safe and at the same time fun and interesting way. During the Jeep adventures, there will be frequent stops for everyone's convenience. A plan regarding the duration of the trip between the stops will be given by the drivers. However, we have to emphasize that your participation in them – as adventures activities – includes a risk factor which you have to take.

Liability Insurance

As our clients you should be aware that we have taken all necessary precautions regarding the safety of our tours. Insurance is offered by our company during your transportation by Jeeps, which might not cover cases of injury, medical care, death, damage or loss of personal belongings, while during the duration of the rest activities might not even exist.

Travel Insurance

Each customer is responsible for his/her travel insurance and should be informed if he/she is covered in case of injury, medical care, death or his/her return expenses

Further Terms and Conditions

As a member of an adventure team, there should be mutual respect between each member and this is also your responsibility. In each adventure there is a member of our staff who is the designated leader. If and when it is necessary this person will give instructions and directions to be followed in order for the adventure to be implemented safely and in a friendly atmosphere.

Any non-compliance enables the leader to exclude this member without compensation. In case of indisposition which might affect the completion of the adventure, the leader is to make a decision according to the circumstances. If the indisposition occurs before set off, the member could be excluded. Services not used are non refundable.

Cancellation on your Part

Group Participation: Our policy is to give priority to people and mutual trust is what drove us to the non down payment policy. If for any reason, you can’t take part in your booked adventure, we would highly appreciate your prompt cancellation.
Private: It is understood that the booking of a private adventure influences our scheduled tours, that is why its payment policy is different.

• - You will get full refund, if you cancel the booking at least 7 days prior to the date of your adventure.
• - You will get 50% of your advanced payment, if you cancel your booking 3 to 7 days prior to the date of your adventure.
• - There will be no refund if you cancel your booking 2 days prior to the date of your adventure.

Cancellation on our Part

Before cancelling an adventure, our company would take all necessary measures in order to avoid it. However, any of the adventures could be cancelled - postponed in cases of: riots, war, terrorism, natural chemical or nuclear, disasters, fire, severe weather conditions, curfew by the police or port authority, serious mechanical problems regarding our vehicles which can't be resolved within 24 hours or any other event that our company is not liable for.
Cancellation may also be implemented if the minimum number of the participants is not reached.
In all of the above cases, you will be promptly informed, so that you will be able to reschedule or cancel the adventure.
In private adventures, you will get full refund.

Modifications / Changes on the Adventures

Our company will try to ensure that the adventures will take place as scheduled and advertised. However, changes on schedule might occur under certain circumstances (e.g weather conditions, safety measures). These changes would only affect the length of the adventure and not the quality. As soon as we aware of any of these changes, you will be informed in order to reschedule or cancel your adventure.

Important Information

You should bare in mind that the adventures include risks different from those of everyday life, which you will have to take in order to be a part of them. Even if you have participated in similar activities in your country of origin, you should always remember that weather conditions and geomorphology make the risks different. Our staff as well as our external partners, work with main objective the best planning of the adventures, so that you will be entertained and create beautiful memories.

Our company during the adventures, is not responsible and will not compensate for any of the following reasons.

• Anything unpredictable or illogical that might happen as well for its direct or indirect effects.
• Customer actions outside the rules and instructions given by the designated leader, as well as for their direct and indirect effects.
• Extra charges other that those written in our website or our brochures and were a result of booking through tour operators or our external partners.
• Any loss, or damage of personal belongings with was caused by unpredictable or illogical factors.
• Consumption of alcohol is not permitted for ages under 18 years old. In wine tasting, orange juice and water will be offered.

Privacy Policy

1. An overview of data protection

General

The following document gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

How do we collect your data?

Some data are collected when you provide them to us. This could, for example, be data you enter on a contact form or in the booking form when booking a trip online.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data are collected to ensure the proper functioning of the website. Other data can be used to analyse how visitors use the site. We will only use the data you provide to make your booking or process your request.

What rights do you have regarding your data?

Under Art. 15 GDPR you always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behaviour. This happens primarily using cookies and analytics. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

2. General information and mandatory information

Data protection

Chania Adventures takes the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:
Chania Adventures
6 Agias Roumelis Str, Chania, Crete, 73133

Website: www.chaniaadventures.gr
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. Under Article 21 GDPR, you may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to data portability

You have the right to have data which we process based on your consent or in fulfilment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL encryption

This site uses SSL encryption for security reasons and for the protection of the transmission of confidential content. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted.

3. Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use, are stored pursuant to Art. 6 (1), (f) GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyse your surfing behaviour) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

These data will not be combined with data from other sources.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. This does not affect the lawfulness of the processing carried out before we received your request.

We will retain the data you provide on the contact form until you request its deletion or revoke your consent for its storage, or until the purpose for its storage no longer pertains (e.g. after your request has been fulfilled).

Transmission of data in connection with contracts for services and digital content

We send personal data to third parties only if this is necessary. Such third parties may include the bank that processes payments.

We do not transmit data for any other purpose, unless you have given your explicit consent. We will not forward your personal data to any third party, for example for marketing purposes, without your explicit consent.

Data is processed on the basis of Art. 6 (1) (b) GDPR, which permits processing that is necessary for the performance of a contract or in order to take steps prior to entering into a contract.

4. Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analysing user behaviour to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.

Data processing is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.

For more information about Google reCAPTCHA and Google's privacy policy, please visit the following links: https://policies.google.com/privacy?hl=en and https://www.google.com/recaptcha/intro/android.html.

5. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. We use the 'double opt-in' process for this. When you tick the box on the relevant page on our website to confirm that you wish to subscribe to our newsletter, we will send a confirmation email containing an activation link to the email address provided in the contact form. The newsletter subscription is not activated until you click on the confirmation link in the email. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. This does not affect the lawfulness of the processing carried out before we received your request.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription, at which point it will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

6. Plug-Ins and tools

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a legitimate interest pursuant to Art. 6 (1) (f) GDPR.

Further information about handling user data can be found in the data protection declaration of Google at https://policies.google.com/privacy?hl=en.

7. Images and other content

Images and text that we show on our website have either been created by Chania Adventures itself or have been bought together with the pertinent rights, or supplied by partners. We also incorporate third-party content such as videos and webcams. If, despite our best efforts, you spot any errors (for example if you recognise yourself on a picture for which you have not given your consent), we would be grateful if you could report any such errors to us, giving us as detailed an account as possible of your concerns. Please use our contact form.

8. Amendments to this policy

We reserve the right to amend this privacy policy at any time within the prevailing legal framework. The rapid development of the internet, social media and mobile data usage and the consequent swift pace of legislative changes make it essential to amend this policy occasionally. You will always find the latest version of our privacy policy here.

Chania, Crete, May 2018
Chania Adventures
6 Agias Roumelis Str, Chania, Crete, 73133

Website: www.chaniaadventures.gr
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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